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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
224 ratings and 118 comments received in the last 90 days.
08 August 2025
Everyone was extremely pleasant and very welcoming. The while you wait service was so fast and efficient.
08 August 2025
The service provider Ankit was helpful with my questions and was a really nice guy and customer service was good
08 August 2025
The adviser was very helpful
07 August 2025
Very satisfied
07 August 2025
Good car .. Great support
06 August 2025
The service was quick and I was given a good price
06 August 2025
Everyone was so supportive especially lee He made me feel no different than any other customer even though I have disabilitys
04 August 2025
Scope of service clearly explained and an indication of wait time given to me and my car was given back on time. Very impressed!
03 August 2025
Easy
02 August 2025
Hannah was extremely helpful at Watford BMW, especially after I found out the garage I've used for nearly 20 years was closing down (Kentish Town BMW)
02 August 2025
Easy to deal with and very professional
31 July 2025
The whole process from start to finish was quick, easy and courteous.
30 July 2025
Great service
30 July 2025
Helped me out when a situation happened.
29 July 2025
The recall didn't do anything just wasted my day off The car still the same and had exactly same problem before
29 July 2025
Good service, no wash or valeting available
28 July 2025
Ankit is always very helpful with a strong customer focus.
28 July 2025
Ankit was very attentive and and informative while I waited for my car
27 July 2025
See Above
27 July 2025
No issues, great service.
26 July 2025
Completed on time, helpful employees.
25 July 2025
Efficient communication
23 July 2025
Service carried out as scheduled and kept informed
23 July 2025
As above
20 July 2025
Good service
20 July 2025
The service was great. The service was fast and convenient.
19 July 2025
Nice, kind team ,
19 July 2025
Got a phone call to confirm the work and cost and then a call later to confirm work was done. Easy and efficient process
19 July 2025
Excellent set up
18 July 2025
Fantastic service
17 July 2025
I've always had a five star satisfaction here. Only reason I give a 4 star this time is my request for brake pads / disks quote wasn't actioned but I'm happy with the overall experience
16 July 2025
RAC needed to drop my broken down vehicle- they took in same day and quickly diagnosed fault, kept me informed regularly and not busy like Borehamwood branch. No waiting- very nice staff.
14 July 2025
See above comment with points raised
14 July 2025
Little touches are missing. The Car should be returned having been cleaned in and out, No Excuse !
14 July 2025
good customer service
14 July 2025
As above
14 July 2025
Didn't feel that the agent had my best interest as a customer at heart, I felt that she was just trying to get me to do more unnecessary work on the car
13 July 2025
Devastated
12 July 2025
Great customer service
11 July 2025
Care and proficiency provided, everything was perfect.
10 July 2025
As above
10 July 2025
I was hearing a rattling noise from my car. I took it to the service. First, they changed a part and I paid 618 pounds. (They said the fault was gone) but the fault recurred two hours later. I took it back and they said the fault was somewhere else.
10 July 2025
Super professional, friendly, courteous staff. The Watford team are all extremely helpful and customer centric. Excellent interaction throughout. There is a really good energy about the place.
09 July 2025
Great information and a timely service visit.
09 July 2025
Communication very was good, all information and additional cost and approval were sorted upfront. Video done on state of the vehicle was something I didn't expect and was super happy.
08 July 2025
They care well
07 July 2025
Please see comments above.
07 July 2025
Happy with the service received from the staff I engaged with
07 July 2025
Health check very useful. Re-gassing successful
07 July 2025
Quick efficient reception and engineers
07 July 2025
Overall was good. Although there were multiple delays making the process longer than expected. However the service advisor was helpful in progressing the work and liaising with the warranty side. In the end my reported issue was indeed fully resolved
06 July 2025
Mot completed on time as described
06 July 2025
All issues resolved
04 July 2025
Good service
04 July 2025
As expected
04 July 2025
Convienent and local.
02 July 2025
Amazing team
01 July 2025
Good quality service
01 July 2025
Service adviser was very good.
30 June 2025
Excellent customer experience with BMW. Ankit was very good in Watford.
30 June 2025
Excellent and quick service.
30 June 2025
very satisfied - they were very professional and kept me in constant contact and updated me
27 June 2025
Very good service once i was there - on site team were friendly and constructive.
26 June 2025
See above
24 June 2025
All answered as needed
23 June 2025
They managed to get my car fixed on the same day.
23 June 2025
Dev handled the service for my car. he kept me up to date with the progress and completed the work within the timescales. I was also given some further helpful advice on replacing my front tyres within next couple of months
23 June 2025
As above
22 June 2025
Wash and valet
21 June 2025
The guys who repair my car are great as are the office staff
20 June 2025
All work completed as discussed with great communication
18 June 2025
Staff took time to listen and answer numerous queries.
17 June 2025
Satisfied apart from the oil marks that were left on my cream leather seats. I did let Dev know, he ended up having to clean them himself.
17 June 2025
Very satisfied
17 June 2025
Because I was completely satisfied with your service
15 June 2025
It was easy to book, customer service was great and received a full report at the end
15 June 2025
I am fully satisfied and pleased the care and services provided
14 June 2025
Same as above
12 June 2025
Great staff and very speedy
11 June 2025
The adviser who dealt with me - Dev Sampat was extremely professional and helpful.
11 June 2025
Last year brake pads were flagged as needing replacing,on the day you found they were ok, which is good,still only 60% worn,how one person got it so wrong last year?you did call me back on it but things don't seem to be consistent across mechanics
11 June 2025
Completely satisfied
10 June 2025
Dev Sampat has been very upfront and honest with me about your charges in advance, has done an effort not to put undue financial burden to me by trying to replace the faulty part first before we do a whole repair and helped me spread off the cost.
09 June 2025
Yes very attentive
09 June 2025
Very good entire experience
09 June 2025
Fantastic service
08 June 2025
Helped with booking in. Everyone was polite. Communication was good. Service was quick and thorough.
08 June 2025
Watford always loses a Star as they don't clean the cars even though we pay the same as other centres like Borehamwood. Whilst I understand it's a council issue they could offer something else as goodwill.
06 June 2025
Good communication. Pleasant staff. Service was carried out quickly. No complaints.
06 June 2025
It was faultless from booking the appointment to collecting my car after it's service
04 June 2025
Job done in the timeline stated.
04 June 2025
Problem was fixed within agreed time and very well treatment received from the staff.
03 June 2025
Great customer service and everything explained
03 June 2025
Good quality service and could work while waiting.
03 June 2025
See previous answer.
03 June 2025
I was greeted by very polite Reception staff and then Hannah took over. I found her to be very polite with a huge smile. She certain a credit to your organisation. I will give 10/10 for Hannah.
03 June 2025
Very satisfied the job was done well the communication from ankit was brilliant even when coming into the store was very welcoming
03 June 2025
STAFF GREET US AND HELP THROUGHOUT THE WHOLE PROCESS. HAPPY CUSTOMER.
28 May 2025
Brilliant. I cannot fault the service
27 May 2025
Professional and friendly always.
27 May 2025
Would have been completely satisfied but disappointed that wash and valet service not available
27 May 2025
Service team provided updated info when collecting car
25 May 2025
Excellent service
24 May 2025
The work was undertaken in a day. The video and list of other work needed to be done was very useful.
23 May 2025
been extremely satisfied with the service at Watford
22 May 2025
very satisfied
21 May 2025
As above
21 May 2025
The service was fine my car was in for. Recall I was given a loan car and they finished ahead of the time I was expecting which was greT
21 May 2025
Friendliness of staff and efficiency. Video recording of assessment. Request to get car back asap was upheld. Everyone friendly, polite and knowledgeable. I felt like they couldn't do enough for me.
20 May 2025
Completely no fuss very helpful staff
20 May 2025
Lee was spot on
20 May 2025
Dev was excellent and a real pleasure to deal with. If you can replicate his level of service across the business you'll have an amazing operation!
19 May 2025
As above
18 May 2025
All good
18 May 2025
Just disappointed at the cost quoted for the work to be carried out. Otherwise the service is absolutely fine.
17 May 2025
Ankit was great
15 May 2025
Service was fine with timely delivery of the car, however the car washing & hoover service was not available which was disappointing. At least some discount or complementary coupons could have been given instead
10 August 2025
Efficient helpful knowledgable staff especially Hannah who I dealt with al day