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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
213 ratings and 115 comments received in the last 90 days.
22 September 2025
I was told when booking that a Technician would access the car remotely and determine the reason for the engine fault prior to the visit. This did not happen and as a result I was charged £124 to investigate a fault that no longer existed.
20 September 2025
When I made the appointment by phone I was told it would take 1 hour and a half and that the car would be washed and cleaned. Of course the car was ready after 30 minutes unwashed and I'm wondering if my brake fluid was replaced or not?
20 September 2025
Delivered what I needed
20 September 2025
Carried out service, no problems
19 September 2025
Exceptional team
19 September 2025
Service is always brilliant
19 September 2025
Great friendly staff on my arrival. My car was sorted in under 2 hours.
18 September 2025
5 stars because the service was flawless - professional staff, excellent customer care, and I felt my BMW was in the best hands
18 September 2025
.
17 September 2025
Great customer service and quality of work.
15 September 2025
I have confidence they will do a professional job.
15 September 2025
Good communication and friendly service. My car was recovered with a diagnosis of a faulty starter motor from the RAC. I still had to pay £149 for the same diagnosis from you guys. I thought this could be waived when you did the work.
15 September 2025
As per my comment above
13 September 2025
The team did what they said they were going to do.
12 September 2025
They were very good. Friendly
12 September 2025
Prompt and courteous
11 September 2025
I was kept informed about the progress and the service advisor was very helpful
10 September 2025
Always polite and courteous. I have mobility issues and they are very helpful.
10 September 2025
As above
09 September 2025
It took a while for the parts to come in
08 September 2025
Easy to book service and good time keeping
08 September 2025
Quick and nice service
08 September 2025
Couldn't fault the service.
04 September 2025
Good customer satisfaction. Work carried out to high standard. Professional staff. Service manager was very helpful. Helpful manner and precise diagnosis.
04 September 2025
Cause of their professionally.
03 September 2025
My online booking was made 3 months ago and then received a phone call that there was a technology glitch and a double booking had occurred. This meant I was sitting around longer than I had expected. Plus I wasn't allowed to use my AmEx to pay.
03 September 2025
easy check in, friendly staff and kept up to date with my service
31 August 2025
My MOT was done in good time whilst I waited. Nice seating area with drinks and TV provided. When my MOT failed, they were able to quickly do my MOT again after I had the problem fixed and I dropped by the following week without a booking.
29 August 2025
Great service
29 August 2025
So quick and thorough. Loved the video feedback.
27 August 2025
Despite a late arrival my service was carried out quickly and efficiently. I received a friendly reception by the reception staff and by Steve who handled the service.
27 August 2025
Great customer service as always, the team dealt with everything really quickly and I was able to leave with a lovely courtesy car within 10 minutes of dropping my car off.
26 August 2025
Always take my vehicle here, because of trust and reliability. I had a small wiper issue and i spoken with services department and they asked me to just pop back and they'll sort it out, so im just waiting for the time to go back. Everything was fab
26 August 2025
they fitted in an MOT for me with my service
26 August 2025
Treated me well and were fast with the job
26 August 2025
As I stated earlier.
26 August 2025
Contacted me in advance to confirm. Greeted me on arrival. Took car in on time. Completed on time. Very efficient and polite.
24 August 2025
I was treated with friendliness courtesy throughout!.
23 August 2025
See above, a good experience
23 August 2025
took lot longer than expected for the resolution & it's been in 3 times before the issue was fixed. I appreciate they had to go back & forth with bmw technical but I also told the site to check the battery status. Eventually this was the issue
23 August 2025
Reception was nice and clean and tidy receptionist was welcoming and greeted me with a smile and 'Good Morning'which was nice Hannah was polite and professional and explained the whole process to me technician reports excellent too
20 August 2025
Quality service.
19 August 2025
As per above
19 August 2025
From booking the appointment to getting my car back so easy and the staff were really helpful good experience
18 August 2025
.
18 August 2025
Got to the root of difficulty problems in a timely manner
17 August 2025
Was looked after well
17 August 2025
Clear communication and warm reception. MOT took a bit longer though.
15 August 2025
Good customer service.
13 August 2025
Satisfied with the service
11 August 2025
Booking process was straightforward, was kept informed on the progress and well advised by Steve.
10 August 2025
Efficient helpful knowledgable staff especially Hannah who I dealt with al day
08 August 2025
Everyone was extremely pleasant and very welcoming. The while you wait service was so fast and efficient.
08 August 2025
The service provider Ankit was helpful with my questions and was a really nice guy and customer service was good
08 August 2025
The adviser was very helpful
07 August 2025
Very satisfied
07 August 2025
Good car .. Great support
06 August 2025
The service was quick and I was given a good price
06 August 2025
Everyone was so supportive especially lee He made me feel no different than any other customer even though I have disabilitys
04 August 2025
Scope of service clearly explained and an indication of wait time given to me and my car was given back on time. Very impressed!
03 August 2025
Easy
02 August 2025
Easy to deal with and very professional
02 August 2025
Hannah was extremely helpful at Watford BMW, especially after I found out the garage I've used for nearly 20 years was closing down (Kentish Town BMW)
31 July 2025
The whole process from start to finish was quick, easy and courteous.
30 July 2025
Helped me out when a situation happened.
30 July 2025
Great service
29 July 2025
Good service, no wash or valeting available
29 July 2025
The recall didn't do anything just wasted my day off The car still the same and had exactly same problem before
28 July 2025
Ankit is always very helpful with a strong customer focus.
28 July 2025
Ankit was very attentive and and informative while I waited for my car
27 July 2025
See Above
27 July 2025
No issues, great service.
26 July 2025
Completed on time, helpful employees.
25 July 2025
Efficient communication
23 July 2025
Service carried out as scheduled and kept informed
23 July 2025
As above
20 July 2025
Good service
20 July 2025
The service was great. The service was fast and convenient.
19 July 2025
Nice, kind team ,
19 July 2025
Got a phone call to confirm the work and cost and then a call later to confirm work was done. Easy and efficient process
19 July 2025
Excellent set up
18 July 2025
Fantastic service
17 July 2025
I've always had a five star satisfaction here. Only reason I give a 4 star this time is my request for brake pads / disks quote wasn't actioned but I'm happy with the overall experience
16 July 2025
RAC needed to drop my broken down vehicle- they took in same day and quickly diagnosed fault, kept me informed regularly and not busy like Borehamwood branch. No waiting- very nice staff.
14 July 2025
Little touches are missing. The Car should be returned having been cleaned in and out, No Excuse !
14 July 2025
good customer service
14 July 2025
See above comment with points raised
14 July 2025
Didn't feel that the agent had my best interest as a customer at heart, I felt that she was just trying to get me to do more unnecessary work on the car
14 July 2025
As above
13 July 2025
Devastated
12 July 2025
Great customer service
11 July 2025
Care and proficiency provided, everything was perfect.
10 July 2025
As above
10 July 2025
Super professional, friendly, courteous staff. The Watford team are all extremely helpful and customer centric. Excellent interaction throughout. There is a really good energy about the place.
10 July 2025
I was hearing a rattling noise from my car. I took it to the service. First, they changed a part and I paid 618 pounds. (They said the fault was gone) but the fault recurred two hours later. I took it back and they said the fault was somewhere else.
09 July 2025
Great information and a timely service visit.
09 July 2025
Communication very was good, all information and additional cost and approval were sorted upfront. Video done on state of the vehicle was something I didn't expect and was super happy.
08 July 2025
They care well
07 July 2025
Quick efficient reception and engineers
07 July 2025
Health check very useful. Re-gassing successful
07 July 2025
Happy with the service received from the staff I engaged with
07 July 2025
Please see comments above.
07 July 2025
Overall was good. Although there were multiple delays making the process longer than expected. However the service advisor was helpful in progressing the work and liaising with the warranty side. In the end my reported issue was indeed fully resolved
06 July 2025
All issues resolved
06 July 2025
Mot completed on time as described
04 July 2025
Good service
04 July 2025
Convienent and local.
04 July 2025
As expected
02 July 2025
Amazing team
01 July 2025
Service adviser was very good.
01 July 2025
Good quality service
30 June 2025
Excellent customer experience with BMW. Ankit was very good in Watford.
30 June 2025
Excellent and quick service.
30 June 2025
very satisfied - they were very professional and kept me in constant contact and updated me
24 September 2025
Easy drop off and collection. Work done quickly and with a health check