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OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
286 ratings and 178 comments received in the last 90 days.
03 September 2026
Car was given for MOT & Service and I understand that you still don't have water licence to wash but no hovering was done. Last year hover was done without being washed and £10 refunded for not washing
03 September 2026
Awful. Car towed on 8 August (YG26WGX). Repeated calls for progress check went into a musak hold and typically held for 20 minutes, sometimes not answered at all. I learnt on 27 August that my car was fixed, but only after I chased for an update.
02 September 2026
Good customer care
02 September 2026
Polite and good communication Very friendly
01 September 2026
friendly and knowledgeable service person
01 September 2026
Car serviced as expected and straight forward drop off and pick up.
01 September 2026
The service was perfect especially Derek
31 August 2026
Friendly professional service
31 August 2026
Good service and communication.
31 August 2026
Service and MOT done no problems
30 August 2026
I was very happy with the service
30 August 2026
I had the service inclusive (brake fluid change & m'filter booked on the car when I bought it. Was also advised that the LH track rod end rubber was damaged and was quoted to £392. I declined, went home and found there was no damage, but was on RH?
28 August 2026
Car was booked in for an MOT then cancelled and rebooking was an issue. Still not sorted. This is the second time we tried to book. First time with a service
28 August 2026
All staff were courteous and helpful especially Hannah.
27 August 2026
Prompt and efficient
26 August 2026
I suffered serious pothole damage to two tyres, resulting in both of them requiring replacement, and wheel realignment. Group 1 in Watford, where the issue was handled by their Lee Crotty, were most helpful and efficient in dealing with the repair.
26 August 2026
Poor initial admin & no printed record of 'urgent recall' work having been carried out.
26 August 2026
Having to bring my car in several times for the same thing because no one took the issues seriously. Only had the car for 10 months and I shouldn't be experiencing so many issues.
26 August 2026
Great service and lovely people
25 August 2026
Health check is minimal and should be extended to cover further MOT checks
25 August 2026
Quick, professional service
25 August 2026
Super fast
25 August 2026
Fixed the problem
25 August 2026
I had a very good experience. People were very welcoming.
25 August 2026
The analysis, work carried out and organisation of work, communication at different stages of work all carried out perfectly!
24 August 2026
Had to come back again next day to get the work done as the part was not in stock.
24 August 2026
You changed the oil in my car
22 August 2026
Lee Crotty - communicated well and did an excellent job in ensuring that all the identified issues were addressed in that one visit.
21 August 2026
Professional experience and friendly team
21 August 2026
Hannah was incredibly helpful and very clear in explaining about the work. The service was friendly, informative, and very professional.
20 August 2026
They done exactly what I needed without any problems.
20 August 2026
I was kept informed of everything that was going on. They explained why the work couldn't be completed on the day due to a faulty replacement part.
20 August 2026
People were very helpful
20 August 2026
No car wash facilities
18 August 2026
Lee was very helpful in organising my service and the warranty work on my car.
17 August 2026
No problems at all
17 August 2026
Great service team
17 August 2026
Good service from staff and completed on time
17 August 2026
A very distinct noise that isn't hard to miss when the car is started was missed during my service.I rang back an hour later to inform them and I was asked to bring it back in for diagnostics at the cost of £150. I had just paid over £500 for service
17 August 2026
Service was completed as agreed
17 August 2026
Completely satisfied. Work was completed to high standard.
16 August 2026
How it was.Also if bmw bring the price on the service cheaper so we can afford it
16 August 2026
Prompt and professtonal service
15 August 2026
Efficient and informative
15 August 2026
As usual Courteous Professional Obliging Understanding
15 August 2026
Great quick service
15 August 2026
Great service as always. Booking was handled very efficently. thanks to Lee for dealing with the work.
13 August 2026
Had to wait a while before they started. Otherwise very efficient
13 August 2026
Excellent service promptly carried out by the team at Group 1 Watford, very happy.
13 August 2026
There was no link up between the online booking and the work that needed done so I had to find out on the day. After I left there was an engine warning light on and I had to return. Luckily this was sorted quickly
11 August 2026
The service person was very polite and knowledgeable and explained everything to me in a very simple way
11 August 2026
Not quite there as there is I think 2 tier service . If you arrange finance and everthing from the dealership they tend to negotiate. If you buy on cash they not to provide same level of service as the dealership is not benefitting from it.
11 August 2026
Excellent service for arrival to collecting car, was kept informed throughout day and car was ready early for me to pick up on way home from work
10 August 2026
No idea what work was done other than visual inspection. No invoice provided. No courtesy clean and not even the wiper fluid has been topped up.
10 August 2026
Extremely helpful!
09 August 2026
Quick easy and friendly
08 August 2026
Thanks to Abbey for getting the booking in very quickly, Connor the Technician who was very helpful and to all of the rest of the team who made my visit seamless. Always a pleasure visiting Gp1 Watford.
08 August 2026
Lee Crotty arranged everything fantastically for us. Very efficient and professional service
04 August 2026
Great! The service advisor was very helpful and done me a good price for the software update. Will definitely be back ????
04 August 2026
Great service
04 August 2026
Overall pretty please, just a bit frustrating I have. to checking in so many many times after making schedling the service. Also nothing shared on the details of the service. So literally get car serviced but nothing confirming what was done.
31 July 2026
Good facilities, helpful people, but on this occasion my issue was only partially resolved
31 July 2026
From getting a reminder to have the car MOTed, booking it, self check-in, being told when the car was ready to picking the car up was seamless.
30 July 2026
The rear toe values remain outside specification and were not corrected. The vehicle still pulls to the right, could you please explain why these values were left outside target?That has a large influnce on whether wheels tracks straight.
30 July 2026
Professionally handled & very helpful
29 July 2026
Recieved great service from start to finish.
29 July 2026
Very good service
28 July 2026
Staff were wonderful, very friendly and helpful. After worked completed my car was parked very close to delivery truck and chipped paint from corner of car door so not happy. Wish I could upload pictures.
28 July 2026
Poor communication I'd think twice before using again
27 July 2026
I am disappointed with the issue that I have had about my car. My back dashcam was working perfectly when I brought the car in. However. on collecting the car, my dashcam is not working and no assistance or help has been offered by the service centre
27 July 2026
Did all I asked quickly and professionally
27 July 2026
Simple booking procedure and the service done promptly.
27 July 2026
Friendly and efficient staff. Happy with the time it took for my car to be sorted. Nice to be able to sit and wait for the work to be completed. The vehicle health check was very welcome also.
27 July 2026
All the service team are excellent in making my visits as easy as possible. Well done them!
27 July 2026
Very helpful
27 July 2026
Steve and the team did a great job finally locating and solving the rattling issue that I have been hearing for years. Also they did a great job fixing the air con fan.
27 July 2026
Responsive service by Tia and we'll managed
27 July 2026
Excellent service, Helpful and attentive staff. Straightforward warranty work carried out to high standard. Very good 5 stars.
23 July 2026
Seamless job and Derick was very accommodating and stayed late after closing hours so I could pick my vehicle up.
22 July 2026
Easy, straight forward, checking in . Polite courteous staff
22 July 2026
The service provided was fast, very organised, and the car was handed back early. The staff were in a great mood, very polite, and frankly this is the first MOT I've done which felt effortless.
22 July 2026
Everything went fine
20 July 2026
I requested a call back twice and didn't receive one, the work I requested to be carried out wasn't carried out.
20 July 2026
kept me up to date on my car
20 July 2026
it was good indeed
20 July 2026
Great customer service. Friendly staff. Airbag was replaced free of charge.
19 July 2026
Great service
18 July 2026
Quick and straightforward
18 July 2026
Over all excellent customer service.
15 July 2026
I took without booking in emergency and they have managed to check my car same day which was very good job.
15 July 2026
Really poor communication. My car wasn't even washed. There was no plastic left within the vehicle to demonstrate protective coverings had been moved. Oil fingerprints left on the body of the car. Really unimpressed
14 July 2026
The jobs were completed as planned in the service booked.
14 July 2026
Fantastic service, very helpful cant fault experience
14 July 2026
I was sent an email to say that I needed a service. I called to book in and was told it was a brake fluid change. When I arrived I was told that I was not due a service or a brake fluid change. It was a waste of my time and yours.
14 July 2026
The fault returned the very next day
14 July 2026
overall it was good.
14 July 2026
Staff were quite unhelpful and dismissive
14 July 2026
Please with service. Lack of courtesy car availability and then the charge if you need a hire car feels a bit mean, though.
14 July 2026
I found it very reassuring to have BMW check my car over as it's now 12 years old and comforted to have a couple of specific items attended to outside of the service schedule. I was very impressed with Derick Kelly who I dealt with at Group1 Watford
13 July 2026
Always great service with helpful and well informed customer care and technical staff
13 July 2026
Great customer service
13 July 2026
Cordial
13 July 2026
Marked down due to lack of wash facilities. Otherwise all good
12 July 2026
Excellent service Stephen was very professional and helpful
12 July 2026
Easy to book in and waiting time was relatively short.
11 July 2026
I arrived early & my new starter motor was installed quickly & the two team members I had dealings with were friendly & efficient
11 July 2026
Lee was very helpful and efficient. Great communication. Got me in early due to availability. Got the job done quickly too.
11 July 2026
They appreciated how time limited I was and completed the service well within the predicted time.
10 July 2026
Following my service, I was advised my car needed a repair. I was told the part would arrive the following week and to bring it in. No confirmation came. I left the car all day, but there was no part. I incurred taxi costs, lost income, and the car r
10 July 2026
Friendly and efficient
09 July 2026
Any queries were explained and dealt with in a friendly, professional manner. At reception desk, always friendly and helpful.
09 July 2026
The service was done to a very high standard and was very happy with the outcome. The staff were great, especially Leo, who conducted the service.
09 July 2026
Perfect!
08 July 2026
Hannah was extremely helpful, quick and polite and I received a stress free service.
08 July 2026
Leandro Oliveira and Stephen Gubbins were really helpful. Really pleased with the work done and will definitely be coming back
07 July 2026
Tia and the team at watford bmw were very helpful throughout and it was as seamless as it could have been. Thanks team
07 July 2026
Very helpful staff and very professional service, done the repairs in short time perfectly, thank you!
07 July 2026
Friendly and got the job done quickly
07 July 2026
I am always happy with BMW watford service is exceptional
07 July 2026
Great communication and friendly staff.
07 July 2026
Great customer service and communication which is standard at group1 Watford
06 July 2026
Front of house staff in service were great. Friendly,efficient and helpful. I had a while you wait appointment and a recall, of which BMW had not contacted me, was carried out at same time. 1st class service.
06 July 2026
Hannah (Service advisor) was amazing, nothing was too much trouble. Very knowledgable and saw that I had a great customer experience. Also to call out Mark, the tech, again great customer interactions
06 July 2026
Great all round service
06 July 2026
Derick kept me informed of unforeseen issues and made sure they were rectified the same day.
05 July 2026
Welcoming team, did the planned work as expected whilst I waited.
05 July 2026
Excellent service end to end. Starting with the fact the they identified that my first service should not cost £790, unlike BMW Stevenage.
05 July 2026
Despite appointment, there are atleast a 15 mins wait.. and understand the issue on infotainment is not looked into seriously.
04 July 2026
They very kindly squeezed my car in at short notice. Repaired it quickly and cost effectively. Thank you.
04 July 2026
The manager Steve was very helpful and clear and efficient.
03 July 2026
Dreadful. Poor, non-existent communication. No one answers the phone.
03 July 2026
great customer service,work completed on time.
02 July 2026
Great overall service, friendly staff and technician. Only slight criticism his car wasn't cleaned before I collected it.
02 July 2026
The lady managing my service was very accommodating and when it was found that the car had a slow puncher she arranged to have it fixed straight away and kept me up to date.
01 July 2026
Lee was brilliant, there were issues with he went above and beyond to ensure everything is sorted and that I am happy. I am keen to ensure Lee is provided this feedback and recognised and he should be a role model for the rest of his peers.
01 July 2026
Very pleasant staff and work was carried out promptly and efficiently.Very pleased.
30 June 2026
Everthing whent as planned and was kept up to date with what was going on and finished on time happy bunny
30 June 2026
My x5 was in for major service and health checkup, but, the reason for 3 star is 1. Coolant fluid level was low they only didn't refill but not checked it. 2. Brakes fluid needs top up which again not only, not checked. 3. No complementary wash.
30 June 2026
They couldn't do a valet on the day.
30 June 2026
Customer care was poorer than previous visits to other deslerships. Little interest in giving out valid information. The sales assistant dealing with me seemed rushed, I had to ask for a repetition of information a few times until I gave up.
30 June 2026
I was contacted by the BMW service garage to bring in my car for an MOT, and they mentioned a courtesy clean as well. However, when I declined additional services and only opted for the MOT, they didn't follow through with the clean or offer any reas
29 June 2026
Very prompt and efficient service.
29 June 2026
Friendly professional knowledgeable service
28 June 2026
Prompt and excellent service.
28 June 2026
Experience with staff and waiting area was excellent. Loss of a star was because my automatic handbrake had been turned off without my knowledge and could have had serious consequences at the first set of lights I encountered.
27 June 2026
The reception is clean and the staff friendly. Hannah who looks after me is always completely professional and does everything she can to help me. I am sure she is the reason I will continue to use Group 1 Watford
26 June 2026
I been told that to book car for safety check that the is included to find out air bag,head lamp lights shows on desk board Nothing done Also miss guide about suspension to replace bcz of leaking infect due to rain it looks leaking.cheated by prive
25 June 2026
done on time high quality review video competitieve price
24 June 2026
Done what was said on the tin.
23 June 2026
Completely satisfied. I had the battery changed and a tyre replaced. Done in time.
23 June 2026
Was kept fully informed at all stages of the process.
23 June 2026
The process was clearly explained. Even when the first round of repairs was not conclusive, I received detailed account of what happened and available options. I was also given a discount mitigating slightly the big repair cost.
23 June 2026
So helpful, I was booked in for a service for the next working day and then Hannah made sure I had my car back by 2pm so I could use it for work. So very helpful
22 June 2026
Everything went as clockwork,I signed in online,I arrived on time as it was an early Appointment and I was offered coffee and lastly I left on time.
21 June 2026
Staff were as soon as I walked through the door
21 June 2026
Nice environment, which allowed comfortable waiting for the service to be completed. When going home and coming back after the service would have been problematic.
20 June 2026
Service was good, efficient. The only reason for 4 stars and not 5 stars is the lack of offer to pay for a short transfer to nearest station. Given the remote location, it was difficult to get to without a vehicle.
20 June 2026
No valet service
20 June 2026
Great service start to finish pleasant to deal with
20 June 2026
The customer service was excellent.
18 June 2026
Booking in was a smooth process, and notified when work was finished. It would have been useful to know what work was undertaken, as I wasn't given any type of worksheet or invoice. When I asked I was told I wouldn't get one as invoice sent to BMW.
18 June 2026
The BMW service in Watford is always on the phone and willing to help.
18 June 2026
I gave one star because BMW Watford failed to fix the lane change warning fault. The car was returned with the same safety-related issue, no clear resolution, and I am still having to chase a repair that should have been completed.
17 June 2026
Everything with bmw worked well, staff were very good
17 June 2026
Derick Kelly was very helpful and courteous and kept me informed.
16 June 2026
Very friendly helpful staff
16 June 2026
Professional as always
16 June 2026
When I booked it I was told it would be cleaned. It was not cleaned. When I collected the car a chap used a jet wash to remove some bird muck but that was it. Very disappointed.
16 June 2026
Quick & efficient
16 June 2026
Work was carried out efficiently. Staff were helpful, friendly and informative.
15 June 2026
From booking, service and MOT, and collection, all went smoothly.
15 June 2026
The receptionist on the front desk couldn't make the service appointment and I had to phone the service department direct to do so.
15 June 2026
Outstanding service
15 June 2026
Very polite and kind staff. helpful and knowledgeable. Service was even done quicker than expected. Team were amazing!
14 June 2026
The car was covered in bird poo on the bonnet when I collected it
14 June 2026
I didn't wait to long for the service to be done,however found my 1st service expensive.
13 June 2026
I had a very good expereince during my last visit. Service Adviser was very friendly, coperative yet very professional and accomodating.
FIND Group 1 Watford BMW
Address
- 4 Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01923 298500
Watford as well as surrounding areas including Kings Langley, Borehamwood, Bushey and Rickmansworth
Address
- 4 Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01923 298500
Watford as well as surrounding areas including Kings Langley, Borehamwood, Bushey and Rickmansworth
06 September 2026
Good and quick service, I'm satisfied with the experience.