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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
241 ratings and 150 comments received in the last 90 days.
21 October 2026
Prompt and efficient service. Good communication as the work was being done
21 October 2026
Initial appt was cancelled at short notice
21 October 2026
The prices are just too high at this time of cost of living crisis.
20 October 2026
Full service carried out and extremely satisfied with the quick and efficient service.
20 October 2026
The staff were very helpful.
20 October 2026
It was hassle free service.experience was good
19 October 2026
easy booking & professional service throughout
19 October 2026
Fast service with excellent communication
19 October 2026
Other Bmw dealers, I've been to wash the car regardless of what works being done. obviously you don't do this, which is a shame.. One of the issues was low tyre pressure on one of the Tyres,.. This wasn't done plus more.
19 October 2026
Work completed in a timely manner. Staff were very helpful and polite
19 October 2026
Better than other BMW garages I've used.
17 October 2026
Great services and kind stuff
17 October 2026
Great service, nice relaxing environment
15 October 2026
MOT report and and brake fluid service was excellent. Not happy that your colleague saying that I needed to replace my latches when it didn't need it to. Trying to upsell me a £300+ job when somehow the bumper stocks were too high.
14 October 2026
Friendly staff, good communication
14 October 2026
Derick Kelly was great. Professional, polite, helpful and knowledgeable.
14 October 2026
Exactly what I expected from BMW! 10/10
13 October 2026
Kept informed thought the process
13 October 2026
Car was done very quickly and read good communication
13 October 2026
They addressed all the issues that needed addressing and were great at keeping me updated with progress.
13 October 2026
Easy pre-check in and on day check in and welcome
13 October 2026
They did not honour the quotation they provided for the cost of the service
13 October 2026
I waited during the service and was updated continuously. Has coffee and a desk to use. Great!
12 October 2026
I received a recall letter for a starter motor replacement after my recent service and called you and was told it had been done during service but no record is in the onboard service record or paperwork You offered to send confirmation but didn't
11 October 2026
Helpful and quick
10 October 2026
The work was good and fully explained as it progressed. I was a little disappointed that the sensor that required changing was not available until the next day. The service station is a little remote and there were no drivers or shuttle bus available
10 October 2026
Polite and efficient service,very good at keeping me advised on progress on the car
10 October 2026
Overall service was satisfactory, however was a bit thrown back by a request to replace break pads , even though they had 3100 miles left ( information provided by them) I would have preferred a call update/work request.24 h to update system as well
09 October 2026
Everything was fine, courteous and efficient.
07 October 2026
Requested as it was a first service whether it could be prioritised, was pleased that they were able to accommodate this,
07 October 2026
MOT and Service was fine - unfortunately the garage didn't have the replacement part for the recall which means I will have to make another visit to get this fixed. Note - the recall was issued in August and the service was in October
06 October 2026
Completely unsatisfied and unhappy, first of all there no parking area around this service centre, second think my car after the service was left unwashed with the front left window open.
05 October 2026
Prompt service
04 October 2026
As usual the service experience at Watford was excellent. Derek is a great at keeping me informed about my car.
03 October 2026
They diagnosed issue and resolved issue promptly.
01 October 2026
Seamless service to book in, advice reports and collection
30 September 2026
Simple arrangement and a quick service
29 September 2026
I had requested for a call back which I am still waiting
28 September 2026
I feel that the service dept has improved greatly, the whole process is smoother and the staff are very attentive to customers needs,I was looker after by Derick Kelly who was excellent .
28 September 2026
Oil service was all good, bit oil was left on the inside door handle area. Also the screen wash was not topped up as well, as it low washer indicator came on shortly after driving home.
28 September 2026
The team provided fantastic service from start to finish. Everything was explained clearly, an extremely professional experience.
27 September 2026
Prompt response to my query and fixing the problem with the car and very friendly service
24 September 2026
Good communication
23 September 2026
Got the time wrog wss 2 hours early but all got done without any delay.
23 September 2026
I recently gave my car in for a service with front brake pads change. WIth the bill coming in over £1k. Unfortunately on receivig the car back. There was an excessive smell and the cabin would fill with smoke. It was an oil leak that was burning. wit
23 September 2026
Very good service.
22 September 2026
My whole experience eas faultless.
22 September 2026
Horrible customer services with no follow up. I have to chase every day about the status of the repair. No active solutions and just saying that it's been testing for the new software for 2 weeks.
22 September 2026
Very responsive and attentive, foxing booking issue quickly and service was great.
21 September 2026
Booking my appointment and checking in was easy on the app. The work carried out was great. I thought I had booked a timed slot and am unhappy that I was not made aware that this wasn't the case so my car was in all day.
21 September 2026
As always , wonderful service thank you
20 September 2026
Very good and prompt. Just a shame there is no complimentary vehicle wash like at other BMW service centres .
19 September 2026
very professional and reliable
17 September 2026
Estimated time for instrument cluster replacement was 1 day but allow 2 in case coding runs over. Car delivered 9am Thursday but not ready by Friday evening. Advised work should continue on Saturday. Called, no reply. And not advised.
17 September 2026
Very prompt service and friendly staff
17 September 2026
The service was fine, but I booked a hire car with you and only found out the evening before that it was not available. This put me in a very difficult position, having to rearrange my plans for the day.
17 September 2026
Matters being referred to in a professional way.
17 September 2026
Very professional atmosphere
16 September 2026
Service good however no clean on the car as agreed on sign in sheet
16 September 2026
Helpful and friendly staff, kept me informed, and quick delivery!
16 September 2026
I was kept informed of the whole process
15 September 2026
Diagnosis work not carried out. I was charged £180.00 to plug my car in, none of what was spoken about was done. Also left my car parked under trees all night so had bird poo all over the car when I collected it.
15 September 2026
Brilliant staff and service
14 September 2026
Lee was outstanding
13 September 2026
BMW changed my cabin filter. I drove out and and immediately found that there was a strange nose coming from the fan vents. Brought the car straight back to service dept. Spent two 2 hrs in reception. Couldn't resolve the issue. Car rebooked in.
13 September 2026
The service was above and beyond. Derek was fantastic helping me with my situation and organised everything for me as well updated me when needed with the status
13 September 2026
Perfect very good
13 September 2026
Excellent service at Group 1 I always take my BMWs there.
13 September 2026
Everything went to plan.
10 September 2026
Whole process was carried out systematically in timely manner
10 September 2026
Good
09 September 2026
Because they are the best they always take good care of me
09 September 2026
Lee Crotty was extremely helpful and got the car service done efficiently
09 September 2026
The service of air con was carried out out very well and in good time.
08 September 2026
The process was quick and hasslefree. Highly recommended!
08 September 2026
The recall work was done promptly but the car was delivered back to me with a very obvious vibration from the fan. It appears that the fan was damaged during the recall work.
08 September 2026
Absolutely satisfied, the staff are friendly, accommodating and informative. They are always willing to help
08 September 2026
Derixk Kelly! Simply the most amazing staff member.
08 September 2026
Excellent service and value. Managed to make the car available when I needed it. Location is very convenient.
06 September 2026
Good and quick service, I'm satisfied with the experience.
03 September 2026
Car was given for MOT & Service and I understand that you still don't have water licence to wash but no hovering was done. Last year hover was done without being washed and £10 refunded for not washing
03 September 2026
Awful. Car towed on 8 August (YG26WGX). Repeated calls for progress check went into a musak hold and typically held for 20 minutes, sometimes not answered at all. I learnt on 27 August that my car was fixed, but only after I chased for an update.
02 September 2026
Polite and good communication Very friendly
02 September 2026
Good customer care
01 September 2026
Car serviced as expected and straight forward drop off and pick up.
01 September 2026
The service was perfect especially Derek
01 September 2026
friendly and knowledgeable service person
31 August 2026
Good service and communication.
31 August 2026
Service and MOT done no problems
31 August 2026
Friendly professional service
30 August 2026
I had the service inclusive (brake fluid change & m'filter booked on the car when I bought it. Was also advised that the LH track rod end rubber was damaged and was quoted to £392. I declined, went home and found there was no damage, but was on RH?
30 August 2026
I was very happy with the service
28 August 2026
Car was booked in for an MOT then cancelled and rebooking was an issue. Still not sorted. This is the second time we tried to book. First time with a service
28 August 2026
All staff were courteous and helpful especially Hannah.
27 August 2026
Prompt and efficient
26 August 2026
Poor initial admin & no printed record of 'urgent recall' work having been carried out.
26 August 2026
Great service and lovely people
26 August 2026
I suffered serious pothole damage to two tyres, resulting in both of them requiring replacement, and wheel realignment. Group 1 in Watford, where the issue was handled by their Lee Crotty, were most helpful and efficient in dealing with the repair.
26 August 2026
Having to bring my car in several times for the same thing because no one took the issues seriously. Only had the car for 10 months and I shouldn't be experiencing so many issues.
25 August 2026
Health check is minimal and should be extended to cover further MOT checks
25 August 2026
I had a very good experience. People were very welcoming.
25 August 2026
Super fast
25 August 2026
Fixed the problem
25 August 2026
Quick, professional service
25 August 2026
The analysis, work carried out and organisation of work, communication at different stages of work all carried out perfectly!
24 August 2026
Had to come back again next day to get the work done as the part was not in stock.
24 August 2026
You changed the oil in my car
22 August 2026
Lee Crotty - communicated well and did an excellent job in ensuring that all the identified issues were addressed in that one visit.
21 August 2026
Professional experience and friendly team
21 August 2026
Hannah was incredibly helpful and very clear in explaining about the work. The service was friendly, informative, and very professional.
20 August 2026
They done exactly what I needed without any problems.
20 August 2026
I was kept informed of everything that was going on. They explained why the work couldn't be completed on the day due to a faulty replacement part.
20 August 2026
People were very helpful
20 August 2026
No car wash facilities
18 August 2026
Lee was very helpful in organising my service and the warranty work on my car.
17 August 2026
No problems at all
17 August 2026
Great service team
17 August 2026
Good service from staff and completed on time
17 August 2026
A very distinct noise that isn't hard to miss when the car is started was missed during my service.I rang back an hour later to inform them and I was asked to bring it back in for diagnostics at the cost of £150. I had just paid over £500 for service
17 August 2026
Service was completed as agreed
17 August 2026
Completely satisfied. Work was completed to high standard.
16 August 2026
How it was.Also if bmw bring the price on the service cheaper so we can afford it
16 August 2026
Prompt and professtonal service
15 August 2026
Efficient and informative
15 August 2026
As usual Courteous Professional Obliging Understanding
15 August 2026
Great quick service
15 August 2026
Great service as always. Booking was handled very efficently. thanks to Lee for dealing with the work.
13 August 2026
Had to wait a while before they started. Otherwise very efficient
13 August 2026
Excellent service promptly carried out by the team at Group 1 Watford, very happy.
13 August 2026
There was no link up between the online booking and the work that needed done so I had to find out on the day. After I left there was an engine warning light on and I had to return. Luckily this was sorted quickly
11 August 2026
The service person was very polite and knowledgeable and explained everything to me in a very simple way
11 August 2026
Not quite there as there is I think 2 tier service . If you arrange finance and everthing from the dealership they tend to negotiate. If you buy on cash they not to provide same level of service as the dealership is not benefitting from it.
11 August 2026
Excellent service for arrival to collecting car, was kept informed throughout day and car was ready early for me to pick up on way home from work
10 August 2026
No idea what work was done other than visual inspection. No invoice provided. No courtesy clean and not even the wiper fluid has been topped up.
10 August 2026
Extremely helpful!
09 August 2026
Quick easy and friendly
08 August 2026
Thanks to Abbey for getting the booking in very quickly, Connor the Technician who was very helpful and to all of the rest of the team who made my visit seamless. Always a pleasure visiting Gp1 Watford.
08 August 2026
Lee Crotty arranged everything fantastically for us. Very efficient and professional service
04 August 2026
Great! The service advisor was very helpful and done me a good price for the software update. Will definitely be back ????
04 August 2026
Great service
04 August 2026
Overall pretty please, just a bit frustrating I have. to checking in so many many times after making schedling the service. Also nothing shared on the details of the service. So literally get car serviced but nothing confirming what was done.
31 July 2026
Good facilities, helpful people, but on this occasion my issue was only partially resolved
31 July 2026
From getting a reminder to have the car MOTed, booking it, self check-in, being told when the car was ready to picking the car up was seamless.
30 July 2026
The rear toe values remain outside specification and were not corrected. The vehicle still pulls to the right, could you please explain why these values were left outside target?That has a large influnce on whether wheels tracks straight.
30 July 2026
Professionally handled & very helpful
29 July 2026
Recieved great service from start to finish.
29 July 2026
Very good service
28 July 2026
Staff were wonderful, very friendly and helpful. After worked completed my car was parked very close to delivery truck and chipped paint from corner of car door so not happy. Wish I could upload pictures.
28 July 2026
Poor communication I'd think twice before using again
FIND Group 1 Watford BMW
Address
- 4 Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01923 298500
Watford as well as surrounding areas including Kings Langley, Borehamwood, Bushey and Rickmansworth
Address
- 4 Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01923 298500
Watford as well as surrounding areas including Kings Langley, Borehamwood, Bushey and Rickmansworth
21 October 2026
On arrival for a service I was greeted courteously and directed where to park. The staff were very friendly and the check in process was very professional. I found the initial health check video very useful. Overall very satisfied