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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
359 ratings and 156 comments received in the last 90 days.
19 January 2025
Job well done
18 January 2025
All very good
18 January 2025
All the staff encountered were friendly, welcoming and professional. Special mention to the lady on reception who booked me in, and to Hannah who dealt with the booking out. Special praise for Lee who kept me informed throughout.
18 January 2025
Carried out my service and MOT as required, in a friendly and stress free atmosphere.
16 January 2025
I am a regular customer and found my recent experience very poor.
15 January 2025
Proactive, low effort, friendly and professional. Ankat who helped specifically was great and a wonderful reflection of the BMW brand
15 January 2025
Just had the BMW dash cam fitted, really great service as always from Lee, kept us fully updated on fitting and completion
15 January 2025
Helpful video which highlighted rear tyre wear and rear disc pad wear
14 January 2025
They completed the job while I waited in under the allocated time.
14 January 2025
Prompt work, although disappointed that the complimentary car cleaning not being offered now.
14 January 2025
Excellent
14 January 2025
One of my question was not answered
14 January 2025
Great service and friendly staff, great communication
13 January 2025
Staff were very friendly and kept me informed regularly.very helpful indeed.
13 January 2025
Ankit was really good and took care of everything that needed to be done and ensure car is ready on time.
13 January 2025
The visit was well organised, the reason for my being there swiftly and efficiently carried out.
12 January 2025
Excellent service and great communication from Steve
11 January 2025
Some delay due to Christmas and the frosty weather otherwise everything is working well now.
09 January 2025
Everything went well and it was quick
09 January 2025
Brake service and a re-call inspection. I also asked for a quote for all 4 tyres. Inspection video was rushed and difficult to under stand. Tyres were replaced but lubricant left on the wheels. 5 seconds to clean creates a better lasting impression.
04 January 2025
Terrible customer service
03 January 2025
Straightforward booking process. Easy drop off. Local. Fast service.
03 January 2025
Completely satisfied.
02 January 2025
Very professional and friendly customer service, a pleasure to deal with.
01 January 2025
Nice people very helpful
31 December 2024
Excellent customer service & good professionalism.
31 December 2024
The job had been completed with a positive outcome
29 December 2024
Excellent staff support
28 December 2024
Very helpful receptionist guided me through the reception process and following the work the engineer patiently explained the outcome.
28 December 2024
Great customer service. Working desks available. Ankit was great at looking after me
28 December 2024
Information was good
25 December 2024
Service performed efficiently.
24 December 2024
While booking in - had an option for car wash as well which I had chosen. But when finished the service - this wasnt done. If car wash was not offered and and not done is acceptable. Offering a service and not doing is not what I expect from BMW
24 December 2024
Very good experience, shame the car wash isn't available . please sort that out
23 December 2024
Took a couple of days and repeated contact to get an update but post that the service was great and very supportive of what we needed.
23 December 2024
Top team
22 December 2024
Really good service for BMW Watford. Friendly professional staff. Courtesy car was great
22 December 2024
very quick
22 December 2024
The team and Hannah were very helpful. The work was done in a timely manner
22 December 2024
Happy service
21 December 2024
Good service from this branch - but really need to work on someone answering the phone. Called several time and got no answer - really frustrating.
21 December 2024
I notified the garage that one of my tyres was failing to keep its pressure and asked this to be checked. I was told everything was fine. My tyre continued to lose pressure and I had to take car to Kwik Fit - they easily ID'd the problem and fixed it
20 December 2024
No comment
20 December 2024
As a JCT lease car, we just get booked in as a day job, but are stranded for the day. The team at Group 1 had my car serviced and MOT'd immediately and I was in and out in under two hours. Fantastic service
19 December 2024
I received my car on time and the service was excellent.
18 December 2024
Professional cost effective prompt efficient service given by staff.
17 December 2024
Group 1 have always accommodated me at short notice as opposed to feedback received on other dealers.
16 December 2024
It's a shame that the cars are not cleaned or even hovered anymore whilst you have them.
16 December 2024
Anik was professional and ticked all the right boxes - good communication and explanation of services.
16 December 2024
1. Over 1 working week to get an appointment. 2. Requesting large sum of money just to investigate an issue which the car has and already was requested to looked into. £250 just to investigate 1 error/ maintenance issue is outrageous. 3. WRNG Adv
14 December 2024
Was able to book in & receive a loan car although had to wait several weeks for an opening. The service manager was super helpful on drop off, providing regular updates, getting required services arranged & staying late for collection. Thank you!
14 December 2024
It was fast and easy
13 December 2024
Hood use of tech and agents kept me informed.
13 December 2024
I always trust BMW service for quality and attention to detail.
13 December 2024
Staff are lovely just whole screen situation puts a dampener on the experience, still awaiting the fix option
13 December 2024
My car was serviced as I requested.
12 December 2024
My previous visit was to have brake fluid changed. I was told the service wouldn't be added to my Idrive because I didn't have the original car key. I had my V5 proving the vehicle was mine but was told it couldn't be done. This was a lie.
12 December 2024
Professional servic
11 December 2024
Quick service
11 December 2024
Not happy. Diesel fumes in cabin after safety recall. How can I be happy
11 December 2024
Easy booking, smooth and efficient serviced, very friendly and knowledgeable staff. Lee was very pleasant to deal with.
10 December 2024
No unexpected extras and kept me informed of what needed doing.
10 December 2024
Lee was fantastic at keeping me updated in a swift manner to make decisions on the car and it was dealt with care! Thank you
09 December 2024
I had a flat battery, which needed replacing. This was carried out on the promised day and there have been no issues since.
07 December 2024
Very nice customer waiting area. Nice coffee!!
06 December 2024
Very good advisor - Stephen? - but fault was ruled not covered by the BMW warranty. We disagreed, took it to another dealer, and they immediately approved the fault as being covered by warranty, and completed the work for us.
06 December 2024
Great customer service
06 December 2024
My opinion
04 December 2024
Great service - no surprises
04 December 2024
In general, prompt service and took my car in earlier.
03 December 2024
Very helpful and efficient, kept me up to date with things.
03 December 2024
Very efficient service
03 December 2024
no issues, fast and efficient
03 December 2024
Based on last visit
03 December 2024
Staff are happy to help
02 December 2024
Car comes out perfect everytime.
02 December 2024
No understanding by your officer for the difficulty I had suffered for no reason of mine
02 December 2024
My MOT and brake fluid service were carried out efficiently in good time.
02 December 2024
Service was amazing
02 December 2024
Good customer service and facilities
02 December 2024
The team from start to finish were great. Great experience
01 December 2024
Very personal service, well informed and looked after
01 December 2024
Professional, courteous and timely
01 December 2024
Even though I was a little surprised at the cost to repair my car,the staff at Group 1 were amazing and surpassed my expectations
30 November 2024
Great customer service, Ankit looked after me, turned the work and extra work around very quickly.
29 November 2024
Quick fix and change over
29 November 2024
Was quicker then they said it would take
29 November 2024
Service & Communication
28 November 2024
Communication was excellent from the booking to service and delivery!
27 November 2024
Very professional, helpful and knowledgeable
27 November 2024
Thorough and quick service which was great as my time was limited.
27 November 2024
The car valeting post work was suspended, one of the nice things after your car is worked on is getting it back clean. An arrangement with a local cleaning firm which there is one almost next door could have been put in place. Very disappointing!!!!!
25 November 2024
I discovered the car needed a service the following month, they were able to add the service to the mot
24 November 2024
Apart from car wash, everything was perfect
24 November 2024
Would have been 5 stars if instead of relying on the customer seeing the app notification saying extra work necessary the workshop had informed the team leader in reception who could then, as this was a while you wait service just told me.
23 November 2024
No problems and was informed when ready for collection. Smooth process.
23 November 2024
The whole experience was great. Hannah was attentive and reassured me that no coding or calibration changed will be made to my car. Very satisfying experience.
22 November 2024
Very
22 November 2024
Easy, no hassle
22 November 2024
Some money was taken off of the final bill, however, it wouldn't be able to cover the level of disruption caused and loss of earnings from work.
21 November 2024
Great support
19 November 2024
The service was good however it would have been nice if the car had been washed at the end. I know it's not part of the service but other dealers that I have used have always done this.
19 November 2024
Great service
19 November 2024
As above Waste of time Most confidence in bmw as a company If you can't find a fault with a car under warranty the people who made it ! At a loss. But it's typical of todays environment profit is more important of the services they
19 November 2024
Our service advisor Ankit Patel was excellent.
19 November 2024
I I was received and checked in easily. I was given good info about what was going to happen and what time I could expect my car.
19 November 2024
I would have given 5 star if I had received the free car wash which I ticked. Other than that everything else was ok.
18 November 2024
Brilliant customer service
18 November 2024
Efficient Works
18 November 2024
The recall for air bag was completed In about 40 mins
18 November 2024
Work carried out in timely manner while I waited. Also looked and resolved other small issue with wind deflector which was very appreciated!
18 November 2024
Friendly welcome, friendly handling of my visit, job carried out in the timeframe promised.
16 November 2024
Requested for service report thrice and after repeated followups still waiting for the report as on moment .
15 November 2024
Evereyting was clear and understandable
14 November 2024
Not a service but a recall for drivers airbag problem. It was dealt with promptly and efficiently
13 November 2024
Friendly staff always available to talk to
13 November 2024
Felt a valued customer
13 November 2024
Amazing service
13 November 2024
Expert advice given
13 November 2024
oil filter wasn't ordered for my service which is poor in itself but Ankit made sure I wasn't inconvenienced. provided me with a suitable courtesy car so that I could leave my car there and return the following day. Great communications throughout
13 November 2024
The booking was for a recall on a drivers airbag and so there was no charge to me. The work was done promptly and staff were friendly.
13 November 2024
Fast service
13 November 2024
Always friendly and helpful
13 November 2024
No comment. Change to three stars because you are forcing me to up my score
11 November 2024
Nobody called to let me know my car was ready! I had to call in myself only to be told yes your car is ready Also when checking in I selected the free car wash/clean which they didn't do
09 November 2024
Good facilities and good quality work. I trust this service centre.
08 November 2024
The service representative assigned and front desk receptionist were friendly and helpful. Will definitely go back to BMW Watford for next service
08 November 2024
job finished better than expected
08 November 2024
Staff are excellent especially Jane at reception.
08 November 2024
Excellent service
08 November 2024
I was welcome
08 November 2024
Really friendly staff and very efficient
06 November 2024
Performed while I waited and I had space & wifi to work
05 November 2024
We were grateful for the recall to be sorted out but did not receive a call when the work had finished. In addition we were quoted an extortionate amount for unnecessary work.
03 November 2024
Happy with service provided
03 November 2024
Everything as expected
02 November 2024
Friendly staff
31 October 2024
Completed the job on time and made me comfortable while I waited
30 October 2024
The staff are friendly and kept us informed every step of the way
30 October 2024
Good service
30 October 2024
Work was carried out efficiently and on time
30 October 2024
It was very smooth.
30 October 2024
Prompt appointment
30 October 2024
Quite thoroughly briefed about problems and solutions.
30 October 2024
I am extremely satisfied with my Service Advisor as he kept me updated through the process regularly, by phone and email. Thank you. I really appreciate it.
30 October 2024
Had been offered and requested a free wash, was a bit sad not to get it (especially since it was a recall and took time out of my schedule). But otherwise was superb
29 October 2024
Video overview was clear, and explanation of the work undertaken was welcome.
29 October 2024
All great in how the recall was handled.
29 October 2024
Because of Max, the team leader, his attitude and helpfulness.
29 October 2024
BMW staff very nice and polite a gentleman who done work on my car was excellent
28 October 2024
Always have a great experience. Service team are very professional. Max on this visit was brilliant
28 October 2024
Very friendly team. Looked well after me whilst waiting for my car to be fixed as part of a recall. Just hope there will not be any more recalls for my car. Only feedback is that my auto lights were switched off during repair and no one told me
27 October 2024
Very helpful
26 October 2024
Max looked after me very well. A hiccup with a faulty part was fixed without any fuss :)
25 October 2024
The staff were very professional and Lee the service manager kept me informed of the progress at all times. The car needed major work done to it. I feel the situation was dealt with at a high professional level.
19 January 2025
Good help with Registration ( mailed link had failed ) , inspection video and call in time