OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 105 comments received in the last 90 days.
06 May 2026
Receptionist was great and helped me check-in and Ankit from Aftersales was also brilliant. They also took work into consideration and finished the car earlier than expected
05 May 2026
Price quoted at time of booking wrong, charged more. Work requested not completed, service light not reset requiring a second visit
04 May 2026
Great service thank you
02 May 2026
It's friendly and efficient
02 May 2026
Quick servicing
29 April 2026
Steve was very efficient and helpful.
28 April 2026
Always good service.
27 April 2026
Watford are great. The staff are always kind and helpful
27 April 2026
Met my expectation
27 April 2026
Always so happy with the service from BMW, from reception to advisor (Stephen) they are always friendly and helpful.
26 April 2026
BMW UK failed to inform me about the safety recall and so did the Watford service centre when I visited on 17 Apr 26. I might have to take legal action to recover my losses.
26 April 2026
Suggested a full service and got it done. Hopefully the Drivetrain issue is resolved.
22 April 2026
SSteve was excellent
21 April 2026
I find the experience at Group 1 Watford a disappointment compared to others.I have no issue with the quality but you don't return the car cleaned which all others competitors do ...poor standard for a premium Brand
20 April 2026
Nice
19 April 2026
All on time
19 April 2026
Service was quick. The technician went above and beyond to get me everything i needed for my insurance documents as well.
15 April 2026
Hannah & John went above & beyond! My car needed to stay overnight post MOT. With 2 young kids in car seats it was difficult get a taxi home & no hire car extension possible. So John drove me home! & Hannah arranged my car back to my home next day!
14 April 2026
Great support Easy to book Efficient service
14 April 2026
Efficient
13 April 2026
Excellent service, prompt responses and friendly customer approach
13 April 2026
Good
13 April 2026
The staff were amazing.Steve was so helpful and friendly.
13 April 2026
Pleased with the job done and the video presentation shown. But left with mixed emotions when the dealer rep came with an invoice and showed his disappointment as soon as he found out I am subscribed to the BMW service plan.
12 April 2026
The service was excellent
12 April 2026
The quality
11 April 2026
Easy checkin no fuss at all
09 April 2026
Everyone was friendly. Service was good.
08 April 2026
Recall work on the starter motor was carried out efficiently and within the time Lee Crotty (Watford BMW) quoted.
08 April 2026
The people were amazing and friendly
08 April 2026
Generally good service but when i tried to find the garage from the station, i didn't get a lot of help. Also, the roof on my car doesn't shut as it did when i bought it
08 April 2026
Excellent service from Dev Sampat. Kept up to date and clear communication.
01 April 2026
Service and MOT was performed very efficiently and on time. All staff were polite and helpful.
31 March 2026
Great service.
31 March 2026
Everything was carried out as efficiently as usual. The staff are always helpful and polite.
30 March 2026
I have recently been to Borhamwood Group 1 which was an awful service so it was so nice to see such a great experience with Watford Group 1
30 March 2026
I am satisfied because during the airbag replacement, the whole vehicle was thoroughly checked for its technical condition, which gave me confidence that everything is in good order.
29 March 2026
All good. Value for money. Only issue I had to do the chasing to get updates on my car. The advisor who was dealing with me was off and it appears no one was handed my paperwork to update me.
29 March 2026
They dealt with my problem promptly
28 March 2026
service issue with idrive record entry
26 March 2026
Easy to deal with, professional, courteous
25 March 2026
Quick efficient and informative
23 March 2026
Great experience
23 March 2026
Didn't have the tyres I needed on site, which is fair - however having the tyres on site would have enhanced my experience and the score
23 March 2026
Service was very quick and efficient
23 March 2026
Work was completed, and picked up car earlier than expected.
17 March 2026
Fast repair, gear selector seems to function better now than when the car was new.
16 March 2026
Brake Fluid change done , The car had a Noise that we still haven't resolved however its not obvious on location and agreed i will monitor it . Staff very Helpful.
16 March 2026
It was great
16 March 2026
Overall, satisfied, but the work took a bit longer than I expected. Also, I wasn't advised on car pick up that the new MoT certificate was only available online at GOV.UK, so I was unsure about the Pass until I went online to check on my own.
15 March 2026
I came in for a brake fluid check and they checked the tyres. In video mechanic points at some wear and tear on tyres and alloys but says everything is fine. Then I got the report and under amber was 2 new front tyres, and red 2 news wheels - £2600.
15 March 2026
Ankit was great as always, helped tremendously
15 March 2026
Excellent friendly service
15 March 2026
Very satisfied with the service and the communications from yourself, many thanks.
14 March 2026
Everyone i delt with knew what they were doing and were able to answer questions or put me through to someone who could.
14 March 2026
Good efficient service from very friendly staff. Always disappointed the car is never washed though. For the amount spent it really should be picked up clean.
14 March 2026
Excellent service. Very friendly and courteous staff. Only lost a star because on making the appointment I was told it would take an hour so I decided to wait (it's 15 minutes each way from home). It took 3 hours. ??
13 March 2026
Good service
11 March 2026
Steve is great. Super efficient.
11 March 2026
Hannah were very helpful, friendly, made the whole process easy to understand, great service, would recommend it
10 March 2026
Very pleased, good customer service
10 March 2026
Great staff first class service
09 March 2026
Service great, but very expensive.
09 March 2026
The centre was really efficient, and they managed to finish the work on the same day. They were also very kind, and sent a video of the car check. The check in process was very straightforward.
09 March 2026
great service
08 March 2026
Service adviser Dev was very good
07 March 2026
There is an issue with the car( more specifically the injector) but the garage doesn't want to repair it/ fix it!!!
07 March 2026
Very helpful and friendly
06 March 2026
Everything explained. The timeline accurate. First time I used Watford centre and they were wonderful from reception to person in charge all perfect. Thank you
04 March 2026
Efficient service
03 March 2026
due to poor communication and the inconvenience caused.
02 March 2026
No issues
02 March 2026
Very good
01 March 2026
Polite. Efficient . Friendly . Reasonable price .
01 March 2026
Friendly staff technically good easy to book they actually answer the phone. I can always rely on them
01 March 2026
The ladies in reception were very polite and helpful
28 February 2026
Because I was attended prompt and satisfactory.
28 February 2026
Good and quick to service whilst waiting but no wash and hoover of the car!!!!!
28 February 2026
The service agent who took care of my booking from checking in to finish was so attentive and helpful.
28 February 2026
Vehicle service was completed in the booked two hour window as arranged
28 February 2026
Incompetent MOT resulted in a misleading report, a failed retest and the need for another MOT. The final MOT took 10 mins on the phone to get through. On arrival I was told there was insufficient time so I must rebook, meanwhile driving illegally!
26 February 2026
Quick service
25 February 2026
1. bmw with Centre for 3 weeks. 2. calls to the centre for an update. Always many attempts before getting through to speak to reception. 3. On collection my bmw, was covered in bird's poo, grime & twigs. No explanation. 4. Engine light come back on.
25 February 2026
Ankit was very friendly and efficient
24 February 2026
Booked in for a service/ MOT. The service was complete but no MOT. They promised to do it first thing the following morning. 3.30 the following day we received a call to say the ramp was now broken. This was on the 17th. Not heard from them !!!!
24 February 2026
I would have given 5 stars however my dash cam was disconnected, (which is fine for the privacy reasons ) however BMW service agent could not help reconnect it & I had to drive to Halfords. It had been disconnected in 2 places by service centre.
24 February 2026
This was my first experience, and the parts and services were not plentiful enough at the centre, even though they had plenty of advance notice of the Vehicle Inspection appointment. Also, there were technical issues with the tyre-changing machine.
23 February 2026
No issues. Pleasant front of house and when i spoke to Steve the engineer he was likewise pleasant.
23 February 2026
Everything went smoothly and the team were really helpful.
23 February 2026
Was told day before appointment courtesy car was no longer available but pacey managed to sort this when we arrived to drop the car for repair
22 February 2026
With the exception of additional work required, the check in was relatively easy. Not having car wash facilities is always disappointing.
21 February 2026
Good customer service
21 February 2026
Helpful and professional
21 February 2026
Since my booking on 13th february at bmw watford - after a Health check by them lv had to return twice to corrrect faults and now have another when l must have the car re-checked for a further fault. This was a recall by your company for airbag work
21 February 2026
poor service and customer support
21 February 2026
Car came in fine for a recall came out with a major leak and undriveable on the same day. Manager was rude defensive and dismissive.
19 February 2026
Always great to deal with.
19 February 2026
BMW centre staff very helpful although had to visit the centre three times to fix the ambient lighting issue.
18 February 2026
Easy check in quick prompt service friendly professional staff helpful.
17 February 2026
Great service. Quick and efficient.
17 February 2026
To pay £631.16 for the replacement of a switch which should should not have fractured and the replacement of a seat belt socket which should not have failed is outrageous
16 February 2026
The service itself was fine. 2 issues; 1. Insufficient courtesy cars for a site which is in the middle of an industrial estate. 2. Most main dealers I have ever been to clean the car as a complementary service. Disappointing that you don't.
16 February 2026
Pricey service, otherwise all good,
16 February 2026
Great customer service as usual at BMW Watford. Always kept well informed and updated on the progress of the works being done on my car
FIND Group 1 Watford BMW
Address
- 4 Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01923 298500
Watford as well as surrounding areas including Kings Langley, Borehamwood, Bushey and Rickmansworth
Address
- 4 Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01923 298500
Watford as well as surrounding areas including Kings Langley, Borehamwood, Bushey and Rickmansworth
06 May 2026
Great communication and overall service.